How to get live support from our mobile apps?
In today's fast-paced digital world, timely customer support is essential. Our mobile app includes a convenient live support feature to help you resolve any queries or issues quickly. Follow this step-by-step guide to connect with our support team in real time.
Launch the app on your mobile device.
Navigate to the Settings section by tapping the gear icon in the top-right corner.
Scroll down to find the Help & Support option in the menu
Tap on it to enter the support section.
Within the support section, enter your query in the chatbox.
You will be prompted to specify where you are using our app:
Web App
Mobile App
Chrome Extension
Provide a brief but detailed description of your issue or question.
Be as specific as possible to help the support team quickly understand your concern.
After submitting your query, wait for a response from a support representative.
Generally, you should receive an instant reply. If no agents are available at the moment, they will respond as soon as they are online.
When a support agent becomes available, they will greet you and may request additional details to assist with your issue.
Communicate clearly and patiently to ensure a smooth and effective resolution process.
The support agent may guide you through specific steps or provide instructions to address the issue.
Follow these instructions carefully to resolve the problem efficiently.
Our mobile app's live support feature is designed to offer quick and efficient assistance. By following these steps, you can easily connect with our support team and resolve your concerns without hassle. We're here to ensure your experience with our app is as smooth and enjoyable as possible.
Step 1: Open the App
Launch the app on your mobile device.
Navigate to the Settings section by tapping the gear icon in the top-right corner.
Step 2: Access the Support Section
Scroll down to find the Help & Support option in the menu
Tap on it to enter the support section.
Step 3: Initiate a Live Chat
Within the support section, enter your query in the chatbox.
You will be prompted to specify where you are using our app:
Web App
Mobile App
Chrome Extension
Step 4: Describe Your Issue
Provide a brief but detailed description of your issue or question.
Be as specific as possible to help the support team quickly understand your concern.
Step 5: Wait for a Response
After submitting your query, wait for a response from a support representative.
Generally, you should receive an instant reply. If no agents are available at the moment, they will respond as soon as they are online.
Step 6: Communicate with the Support Agent
When a support agent becomes available, they will greet you and may request additional details to assist with your issue.
Communicate clearly and patiently to ensure a smooth and effective resolution process.
Step 7: Follow the Instructions
The support agent may guide you through specific steps or provide instructions to address the issue.
Follow these instructions carefully to resolve the problem efficiently.
Conclusion
Our mobile app's live support feature is designed to offer quick and efficient assistance. By following these steps, you can easily connect with our support team and resolve your concerns without hassle. We're here to ensure your experience with our app is as smooth and enjoyable as possible.
Updated on: 15/12/2024
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